RETURN POLICY
eMail - info@AmericanDirect.org
All converters returned under warranty must have the following information to be issued credit:
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1.Dealer Name, Address and Phone number.
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2.Manufacturer date of converter and serial number of the unit.
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3.Make, Model, Year of the unit that converter was installed in.
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4.Retail purchase date of unit (Date until it was sold).
CS-XLS converters:
Warranty labor allowance for diagnostics and repair of converter is .5 hours at prevailing dealer rate. This labor rate is based on Circuit Board replacement only. Full converter replacement is NOT authorized under warranty for any of the CS-XLS units.
All other American Products:
Warranty labor allowance for diagnostics and replacement of converter is 1.0 hour at prevailing dealer posted shop rate if unit is found to be defective.
Warranty allowance is One (1) Year from retail date of purchase of the RV or device that the converter is installed in.
All returns must go through an authorized dealer, then the manufacturer and then to American Enterprises, Inc.. NO EXCEPTIONS.
Return authorizations number are required for any return of the products.
Efforts to troubleshoot converter problems should be made by authorized dealers or servicers. Whenever possible to assure proper and reelable service. Not by the end user.
American Enterprises, Inc. will test every converter returned under warranty. Converters that test “Good” will be returned to the OEM or dealer with no labor or credit allowed. Converters that test “Bad” will be issued credit.
A Technical Troubleshooting guide will be supplied by American Enterprises, Inc. to our direct sale clients. These should be distributed to their Authorized Service Centers and Dealers.
American Enterprises, Inc. will provide technical support. Please inform all dealers and service personnel.
All Labor claims must be filed at the time of request for return authorization.
All claims must be filed within 90 days of work performed.
Freight will be paid on U.P.S. Ground only.
AMERICAN ENTERPRISES, INC.
PLEASE BROUSE FOR AMERICAN POWER CONVERTERS, CENTURION, WFCO REPLACEMENT BOARDS AND POWER VENTS
